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If you've read our post on the 5 Most Common CLIA Citations, you already know which requirements trip labs up the most. What that post didn't get into is why. And in my seven years as a CLIA surveyor, "why" mattered more than "what" almost every time. Labs weren't cited because they didn't care about compliance. They were cited because a requirement got misread, half-implemented, or inherited from a policy nobody had updated in years. "That's how we have always done it" is th

Watch or Listen on: Spotify or YouTube Some of the anxiety around CLIA surveys comes from one thing: not knowing what's actually going to happen. I get it. For most of the people reading this, a survey is a once-every-couple-years event, if that. There's no reason you'd know the rhythm of it the way I do, after 7 years of doing this for the Arkansas Department of Health and 12 years of experiencing it from the lab side. So let's fix that. Here's what an actual CLIA survey loo